Your pointy-haired boss wants to send a letter. Fortunately, you caught it before it was mailed, and have the opportunity to fix the format and content. Rewrite the letter in acceptable business style using the block format. Change anything you feel is not perfect.


neu.net

Tel: (80) 27 555 1337

Ponce-Harold Bosson
Director of software Development
neu.net Software
Kreschatik, 101, 3
Kyiv
Ivan Kamelopardalov,
Vice dean of Cosmological Studies,
State University of Cosmology,
Pr. Peremogy 51/4,
Kyiv.



Dear Sirs

We have pleasure in enclosing your licence agreement for using Cerebrudent®, our student management software suite. Its a highly advanced program, and have many functions the competing software doesn't. I'm glad our negotiations were concluded succesfully, and the ten percent discount you're getting means we're allmost losing money in the deal!

I'd like to thank you for doing your business with us. I hope our future cooperation would be profitable. If any questions are arising, we can allways be contacted by you.

Yours,


Director Of Software Development Ponce-Harold Bosson

PS. We'll send someone to set up the software for you at your offices in like ten days time I hope.



2007, November 8th

Encl. Lisense Agreement




Your pointy-haired boss wants to send a letter, again. Fortunately, you caught it before it was mailed, and have the opportunity to fix the format and content. Rewrite the letter in acceptable business style using the block format. Change anything you feel is not perfect.


neu.net

Tel: (80) 27 555 1337

Ponce-Harold Bosson
Director of Software Development
neu.net Software
Kreschatik, 101, 3,
Kyiv.
Ivan Kamelopardalov
Vice Dean Of Kosmological Studies
State University of Cosmology
Pr. Peremogy 51/4
Kyiv.



Mr. Kametopardolov!

First of all, thank you for your letter of complaint which was received by us yesterday. It made everyone at the department laugh. Your complaint is completely absurd: the software works perfectly good. We've found that the problem usually lies with dumb users who don't have a clue how computers work.

Anyways, you got a discount, and we even install the software ahead of schedule, so you should be happy. You don't seem to realize it has taken over 12000 working hours to create this program, so of course there are bugs and errors, though I doubt that to be the real problem here. We are definitely not going to give you an increased discount. We've fulfilled our part of the contract. But, because I like you, I'll order two support girls to visit you and try to figure out what's wrong. They'll bring the program manual along, sorry we forgot to give that to you earlier. I think your employees also need some training. We could arrange that for you, at your offices, for an additional fee, but we must discuss the details first.

I sencerely hope that you will have not any more unreasonable complaints, because we really appreciate you as a costumer and hope to make our software meat all your needs.


Still yours,


Director Bosson, Software Development,



15-Nov-07


Your pointy-haired boss wants to send one last letter. Fortunately, you caught it before it was mailed, and have the opportunity to fix the format and content. Rewrite the letter as an inter-company memorandum in acceptable business style. Assume you talked with the General Manager and she completely agrees with your opinion: Change anything you feel is not perfect.


neu.net

Tel: (80) 27 555 1337

Everyone
neu.net Software
Kreschatik, 101, 3
Kyiv
Ponce-Harold Bosson
Director of Software Development
neu.net Software
Kreschatik, 101, 3
Kyiv



Dear employees, whom it may concern...

It has come to my attentive, that certain employees have been rewritting official company letters. No doubt due to this and our failure to deliver only a best quality service, one of our prestigious clients cancelled a contract after their Vice Dean had a nervous breakdown. If this kind of incompetence like this is allowed to go off unchecked, we will be bankrot.

To improve this miserable situation, I have proposed to the General Manager that we arrange quality seminars, employee attandance is mandatory. We will also be perform evaluations. I heartily recommended that anyone failing to meet our high company standards should be terminated!!

Work morale also is too low. We will have a company picnic next saturday from 10:00 through 17:00 to get everyones' spirits up, employee attendence is mandotory.

Up yours,


Director of Software Development,
Ponce-Harold Bosson

20.11. 2007